Caridon Foundation – COVID-19
Caridon Foundation has been monitoring the guidelines on the Coronavirus (COVID-19) outbreak very closely over the past few weeks. We are trying to minimise any disruption and maintain the essential service that we offer, but our priority is to protect the health and safety of our staff and our vulnerable service users, therefore all of our offices are currently closed.
We know that the service provided by Caridon Foundation, which helps tenants to successfully manage their tenancies, avoid eviction and improve their money management, is going to be even more critical during this difficult time.
Please see below the steps that we are taking to continue providing our service:
- Remote working arrangements
Our IT systems have allowed us to quickly adapt from office-based work to remote working with no interruption in services.
Although our offices remain closed and our staff are working remotely, we have put in place a skeleton service enabling our Housing Support Officers to provide support to our most vulnerable clients. Our dedicated team are going above and beyond the call of duty, working beyond their normal hours, to assist them throughout this period of uncertainty, ensuring that they have access to food, medication and other essential items.
- Helping people move
We remain committed to helping those in need find suitable accommodation. Adhering to government advice on home moving, we are helping prospective new tenants move into vacant properties through our innovative non-face to face approach.
- Property Maintenance
As per the current government guidelines, we are carrying out emergency maintenance works only. Emergency repairs are those which would impact your health or safety if left unattended.
- Tenant Support
Our Housing Support Officers remain available and can be contacted by telephone or email for any queries.
We endeavour to continue providing a person-centered approach by keeping in regular in contact with all of our tenants via phone calls and through our out of hours service.
We are working to identify the most vulnerable tenants and doing all we can to provide extra support. In exceptional cases, designated staff members are delivering much needed food and other necessities to our most vulnerable tenants who are unable to leave their home.
We are also signposting tenants to local support agencies to help them through this difficult time.
Tenants who are worried about the financial impact of COVID-19 and their ability to pay rent, or those struggling with loss of employment and needing to apply for Universal Credit can contact us on 0203 897 24720 or email firstname.lastname@example.org