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Housing Support Officer Role

Job title: Housing Support Officer
Reporting to: Team Leader
Staff reporting: None
Based:    Brent/Croydon



To provide housing related support to Caridon Foundation residents to enable them to maintain their tenancies and to achieve their aspirations for independent living.

This will be achieved by assisting and encouraging residents to meet their personalised housing plans and helping them to access support from a wide range of agencies.


  • To carry out Personal Housing Plans and Risk assessments
  • To support clients in meeting their set goals set in accordance to their Personal Housing Plans
  • To work with clients to understand their housing and support needs, as well as their ambitions, strengths and talents, with a view to increasing their ability to cope and live independently
  • To provide support and advice to vulnerable people to enable them to manage their tenancies
  • To assist clients in reporting repairs
  • To maintain regular contact with clients to support them to implement their Personal Housing Plans and help residents to action their support needs
  • Provide and support on Budgeting, maximizing income, reducing expenditure, dealing with debt, rent arrears and welfare benefits including Housing Benefit
  • Working with a range of agencies to promote health and wellbeing, including harm reduction to reduce the impact of risky behaviors such as alcohol and/or drugs misuse
  • To sign post clients to specialist organisations
  • To liaise with colleagues and other partners in event of tenancy breakdown
  • To maintain accurate Arthur records
  • To record and report safeguarding concerns in line with Caridon Foundation duties and with due regard to established policy and procedures
  • To attend multi-agency meetings to promote the needs of residents or Caridon Foundation
  • To refer clients to Resettlement Housing Officer in the event of tenancy breakdown
  • To carry out regular planned visits in order to maintain the support service to resident
  • To provide accurate monthly statistics to Team Leader
  • To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation
  • To stand in for other team members as and when required
  • To attend viewings with perspectives residents
  • To fully company policy by adhering to Lone Working Policy i.e. Solo Protect


  • Contribute to Group Newsletter
  • Collate case studies, photographs and information from the field and provide to Public Relations
  • Ensure regular contact is kept with clients/residents, stakeholders and colleagues
  • Ensure that meetings are attended when requested such as Supervision
  • Ensure that all methods of communication are in a profession and courteous manner

Person Specification


  • At least two years’ experience in support work or similar role
  • Demonstrable ability to develop non-judgmental professional relationships with vulnerable clients i.e. people with mental health issues, substance misuse
  • Experience working with those who have experienced homelessness and  have complex needs
  • To be able to communicate well with clients and peers
  • Ability to work positively without direct supervision, managing own time, meeting deadlines and undertaking training.
  • Ability to liaise positively with other agencies
  • A knowledge of Health & Safety legislation to include basic first aid, food hygiene and infection control

Skills and Competencies

  • Computer literate (Excel, Word, Outlook and the Internet).
  • Demonstrable ability to plan and prioritise own workload
  • Excellent verbal and written communication skills
  • Ability to demonstrate initiative and work well under pressure
  • Ability to work as part of a team

Please send CV to