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TO APPLY FOR ANY OF THE BELOW POSITIONS, PLEASE SEND CV TO: careers@caridon.co.uk

Housing Support Officer

Job Title: Housing Support Officer
Reporting to: Team Leader
Staff Reporting: None
Based: Brent / Croydon

Purpose

To provide housing related support to Caridon Foundation clients, to enable them to maintain their tenancies and to achieve their aspirations for independent living. This will be achieved by assisting and encouraging customers to meet their personalized housing plans and helping them to access support from a wide range of agencies

Tasks 

  • To carry out Personal Housing Plans and Risk assessments
  • To support clients in meeting their set goals set in accordance to their Personal Housing Plans
  • To work with clients to understand their housing and support needs, as well as their ambitions, strengths and talents, with a view to increase their ability to cope and live independently
  • To provide support and advice to vulnerable people to enable them to manage their tenancies
  • To assist clients in reporting repairs
  • To maintain regular contact with clients to support them to implement their Personal Housing Plans and help people to action their support needs
  • Provide support on budgeting, maximizing income, reducing expenditure, dealing with debt, rent arrears and welfare benefits including Housing Benefit
  • Working with a range of agencies to promote health and wellbeing, including harm reduction to reduce the impact of risky behaviors such as alcohol and/or drugs misuse
  • To sign post clients to specialist organization
  • To liaise with colleagues and other partners in event of tenancy breakdown
  • To maintain accurate Arthur records
  • To record and report safeguarding concerns in line with Caridon Foundation duties and established policies and procedures
  • To attend multi-agency meetings to promote the needs of clients or Caridon Foundation
  • To refer clients to Resettlement Housing Officer in the event of tenancy breakdown
  • To carry out regular planned visits in order to maintain the support service for tenants
  • To provide monthly statistics
  • To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation
  • To stand in for other team members as and when required

Communications

  • Contribute to Group Newsletter
  • Collate case studies, photographs and information from the field and provide to Public Relations

Experience

  • At least two years’ experience in support work or similar role
  • Demonstrable ability to develop nonjudgmental professional relationships with vulnerable clients i.e. people with mental health issues, substance misuse
  • Experience working with those who have experienced homeless
  • To be able to communicate well with clients and peers
  • Ability to work positively without direct supervision, managing own time, meeting deadlines and undertaking training.
  • Ability to liaise positively with other agencies
  • A knowledge of Health & Safety legislation to include basic first aid, food hygiene and infection control

Skills and Competencies

  • Computer literate (Excel, Word, Outlook and the Internet).
  • Demonstrable ability to plan and prioritize own workload
  • Excellent communication skills
  • Ability to demonstrate initiative and work well under pressure
  • Ability to work as part of a team
  • Acts as a role model to others in the team, sharing knowledge and experience when necessary, whilst respecting and valuing the contribution other team members’ experiences can bring.


Operations Manager

Job Title: Operations Manager
Reporting to: Managing Director
Staff Reporting: Team Leaders / Housing Support Officers
Based: Harlow

Purpose

The Operations Manager (O.M) is responsible for ensuring the smooth running of all daily operations of Windrush Housing. This includes the development and implementation of systems and process and the leadership of internal operations.

The O.M is also responsible for supervision of all direct and indirect reports in a way that is beneficial to all associates and from time to time may be asked to manage temporary assignments outside of the established structure, ensuring the delivery of effective, high quality supported housing services to meet local needs.

Tasks

  • Overseeing the day-to-day operational management of your designated area
  • Leading and managing staff teams
  • Effectively managing any safeguarding incidents and carrying out appropriate escalation of any emerging risks
  • Supervising and supporting direct and indirect reports in dealing with complex cases
  • Supported housing services
  • Respond positively to changing needs and achieve continuous service improvements
  • Working in partnership with a variety of external agencies including local authorities
  • Motivate and manage staff to achieve constantly high levels of performance
  • Audit systems (e.g. Arthur) and processes to ensure that they are sufficient and meeting the company objectives
  • Managing the office, leading the Support Team in the delivery of support services and ensuring full compliance with Windrush Housing service standards
  • Implementing and setting KPI targets to measure and monitor the staff and services performance
  • Assist with the implementation and roll out of new processes and procedures
  • Ensure that the teams casework is up to date and being carried out in line with current policies &
  • Be an operational lead for your designated area and lead in providing a customer focused service in all areas of housing management
  • Dealing with supported housing management issues and complaints, ensuring that complaints and resident feedback are dealt with promptly
  • Monitoring and managing the performance of staff and service providers
  • Managing the performance of the team including carrying out annual appraisals and 1-2-l supervisions and ensuring that staff have the appropriate training, skills and knowledge to carry out their roles to a high
  • Managing any under performance of the team and to take appropriate and immediate action where necessary including using the capability and disciplinary procedures with Group HR
  • Providing competent, technical and decision-making support to ensure that appropriate enforcement action is taken on anti-social behaviour cases and other breaches of tenancy conditions and license agreements
  • Remain well informed in best practice in the homelessness sector and relevant legislative and other changes
  • Providing accurate performance data on a monthly basis and ad hoc reports as
  • Produce annual business plan for the area and the Supported Housing Service Improvement plan, Quality Assurance Framework [QAF) and related procedural and policy documents to ensure consistent quality service
  • Work with procurement and new business managers in identifying and delivering PRS [Private Rental Service), as well as other acquisitions to meet the targets in your area and produce New Supply Plan and future agreed plans or
  • Ensuring that all supported housing services deliver best value, meet high industry standards, are effectively managed, and demonstrate continuous
  • Effectively managing set budgets and resources relating to the supported housing function and work with the procurement managers whenever necessary to grow the business in your area in conjunction with the Managing
  • Interpret financial information to manage large and complex budgets and funding
  • Ability and skill to respond to changing external circumstances and internal priorities by continuously driving the organisation forward and developing the capability and effectiveness of the supported housing management function within Windrush Housing.
  • Meet set KPIs – Voids, rent collection, staff performance & service delivery

Communications

  •  Ensure regular contact is kept with clients/residents and colleagues
  • Ensure that all methods of communication are in a professional and courteous manner
  • Ensure that all complaints and resident feedback are dealt with in a professional and courteous manner

Experience

  • At least 5 years’ experience in Social Housing Management
  • Strong analytical skills
  • Proven track record of meeting KPI targets.

Skills and Competencies

  • Strong leadership skills
  • Computer literate (Excel, Word, Outlook and the Internet).
  • Demonstrable ability to plan and prioritise own workload
  • Excellent communication skills
  • Ability to demonstrate initiative and work well under pressure
  • Strong decision-making skills
  • Ability to problem solve complex issues
  • Good time management

Administrative Officer

Job Title: Administrative Officer
Reporting to: PA/Senior Administrative Officer
Staff Reporting: None
Based: Brent/Croydon


Purpose

To provide floating support to the Seven West London Borough clients, to enable them to progress and sustain their own for six months.This will be achieved by assisting and encouraging customers to meet their personalized housing plans and helping them to access support from a wide range of agencies.

Tasks 

  • Managing office supplies and placing orders
  • Administration of company databases
  • Prepare regular reports on expenses and office budgets
  • Organize a filing system for important and confidential company documents
  • Ensure that that the Shared Drive is organized
  • Liaise with utility companies such as Broadband, Council Tax etc
  • Liaise with IT support
  • Book meeting rooms as required
  • Distribute and store correspondence (e.g. letters, emails and packages)
  • Arrange travel and accommodations
  • Schedule in-house and external events
  • To provide admin support to team (Brent/Croydon)
  • To attend and take minutes as and when requested
  • To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation
  • To carry out general office duties, such as photocopying, scanning etc
  • To carry out clerical duties
  • Host Senior Management Meetings
  • Fielding telephone calls
  • Directing visitors
  • Data entry

Communications

  • Contribute to Group Newsletter
  • Collate case studies, photographs and information from the field and provide to. Public Relations


Person Specification

Experience

  • Proven work experience as an Administrative Officer, Administrator or similar role
  • Knowledge of office procedures
  • Experience with office management software
  • Strong organization skills with a problem-solving attitude
  • Excellent written and verbal communication skills
  • Attention to detail

Skills and Competencies

  • Computer literate (Excel, Word, Outlook and the Internet).
  • Demonstrable ability to plan and prioritise own workload
  • Excellent communication skills
  • Ability to demonstrate initiative and work well under pressure
  • Ability to work as part of a team

Please send CV to careers@caridon.co.uk

 

Floating Support Officer

Job Title: Floating Support Officer
Reporting to: Floating Support Coordinator
Staff Reporting: None
Based: Brent


Tasks 

  • To carry out Personal Housing Plans and Risk assessments
  • To support clients in meeting their set goals set in accordance to their Personal Housing Plans
  • To work with clients to understand their housing and support needs, as well as their ambitions, strengths and talents, with a view to increase their ability to cope and live independently
  • To provide support and advice to vulnerable people to enable them to manage their tenancies
  • To maintain regular contact with clients to support them to implement their Personal Housing Plans and help people to action their support needs
  • Provide support on budgeting, maximizing income, reducing expenditure, dealing with debt, rent arrears and welfare benefits including Housing Benefit
  • Working with a range of agencies to promote health and wellbeing, including harm reduction to reduce the impact of risky behaviors such as alcohol and/or drugs misuse
  • To sign post clients to specialist organization
  • To liaise with colleagues and other partners in event of tenancy breakdown
  • To maintain accurate client records and data sheets
  • To record and report safeguarding concerns in line with Caridon Foundation duties and established policies and procedures
  • To attend multi-agency meetings to promote the needs of clients
  • To carry out planned visits in order to maintain the support service for tenants
  • To provide monthly statistics to Floating Support Coordinator
  • To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation
  • To stand in for other team members as and when required

Communications

  • Contribute to Group Newsletter
  • Collate case studies, photographs and information from the field and provide to. Public Relations

Volunteers

Not Applicable


Personal Specification
Experience

  • At least two years’ experience in support work or similar role\
  • Demonstrable ability to develop nonjudgmental professional relationships with vulnerable clients i.e. people with mental health issues, substance misuse
  • Experience working with those who have experienced homeless
  • To be able to communicate well with clients and peers
  • Ability to work positively without direct supervision, managing own time, meeting deadlines and undertaking training
  • Ability to liaise positively with other agencies
  • A knowledge of Health & Safety legislation to include basic first aid, food hygiene and infection control

Skills and Competencies

  • Computer literate (Excel, Word, Outlook and the Internet)
  • Demonstrable ability to plan and prioritize own workload
  • Excellent communication skills
  • Ability to demonstrate initiative and work well under pressure • Ability to work as part of a team
  • Acts as a role model to others in the team, sharing knowledge and experience when necessary, whilst respecting and valuing the contribution other team members’ experiences can bring.


Please send CV to careers@caridon.co.uk

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